Job Descriptions- Oversee and optimize daily operations of both the physical clinic and Ooca app, including staff management, healthcare provider oversight, appointment systems, and customer experience
- Manage and coordinate healthcare providers, ensuring high standards of medical care and compliance with professional guidelines
- Develop and implement strategies to ensure high-quality patient care across both physical and digital platforms
- Lead the creation and execution of policies and procedures for integrated online and offline operations
- Ensure compliance with healthcare regulations and manage license maintenance processes
- Manage budget and resource allocation for integrated operations, identifying areas for efficiency and growth
- Lead recruitment, training, and performance management for clinic staff and healthcare providers
- Collaborate with tech team to drive seamless integration of physical and digital services
- Build and maintain relationships with key stakeholders, including referral sources and partners
- Analyze operational data and patient feedback to drive continuous improvement initiatives
- Manage crisis situations and develop risk mitigation strategies