Job DescriptionsResponsible for IT Service Operation providing technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance.
This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.
-Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
-Provides non-routine technical support for computer / IT data center operations, including troubleshooting software and hardware failures.
-Performs installation, repair, and preventative maintenance of computer systems and related technologies.
-Tracks and records system performance and utilization metrics.
-Analyses IT systems to identify areas for improvement and developing solutions to optimize business processes and IT operations.