Royal Cliff Hotels Group

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Apr 23, 2025

Guest Relation Officer [GRO] Chinese - English speaking

Location

Bang Lamung, Chon Buri

Salary

15,000 - 20,000 THB

Vacancies

English applications only.

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Job Descriptions

- Provide Customer Service to Guests - Handle Guest Complaints - Assist in Developing Customer Service Satisfaction Programs - Responding quickly and efficiently to guest concerns - Relating information about amenities and other relevant information for incoming guests - Attend to distinguished visitors (such as VIPs) and respond to their questions. - Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) - Assure that health and quality standards are met.

Qualifications

Computer literate and Proficiency in Microsoft applications such as Word, PowerPoint and Outlook
Proficient in MS Office
Fluent in reading, writing, and speaking Chines -English
Bachelor- s degree in hospitality management is preferred
Experience in Hospitality industry is preferred
Excellent communication abilities, both written and oral.
Outstanding interpersonal and organisational skills.
Excellent time management abilities.