Job DescriptionsJob overview:
GoFive Co., Ltd., the provider of the empeo system, an HR management application, is seeking new team members. The objective is to assist and provide consultation to HR clients in using the empeo system efficiently and ensure smooth program usage.
Responsibilities:
- Provide information and answer questions, concerns, and usage instructions for the application through all channels within the given timeframe.
- Prepare user guides to enhance team skills.
- Investigate customer issues and perform initial troubleshooting before escalating to the development team.
- Gather feedback and frequently occurring issues, report, and follow up on resolutions.