Urgently Required
Dec 25, 2024
Technical Support Engineer [Electrical] @MRT Rama 9 **Contract** Up to 35K || TC
สถานที่ปฏิบัติงานHuai Khwang, Bangkok
เงินเดือน25,000 - 35,000 THB
อัตรา1 สมัครงาน
Job Descriptions
1. Provide 1st level technical support pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to customers and partners;
2. Assure a proper escalation to the 2nd level support team, when necessary;
3. Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs;
4. Escalate customer issues to Service Team to provide on-site support as required;
5. Issue quotations in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with countries representatives;
6. Provide support to the customers for product replacement, troubleshooting and technical complaints;
7. Complete documentation and follow up on all commitments and customer details;
8. Actively create/modify knowledge database and review FAQ’s;
9. Collaborate with Marketing on new product launches;
10. Provide relevant product training to other team members;
11. Ongoing proactive research and learning about new products, technologies and applications;
12. Participate in the interaction centre’s continuous improvement process;
13. Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.
14. Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention under I2P.
Qualifications
- Education: Bachelor’s Degree with 2-4 years of work experience or Post-Secondary technical school with 4-5 years of work experience
- Fluency required in English and the language of the country he/she supports
- Min 3 years Technical Support, Sales and/or customer service experience required
- Previous Call-Centre experience desirable
- Working electrical knowledge essential
- Demonstrate a flair & understanding of customer support issues
- Demonstrate flexibility and an ability to learn quickly
- Excellent problem solving abilities and aptitude to understand and explain technical information
- Proven ability to work towards individual and team targets
- Excellent interpersonal, communications and time management skills
- Ability to develop and maintain customer rapport
- Strong verbal and written communication skills are required
BenefitsSee all Benefits.
How to apply
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Contacts
PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd.
Email : kellyservicesthai_967@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 02-670-0509
Website : http://www.persolkelly.co.th
Location
Rungrojthanakul Building
Huai Khwang Huai Khwang Bangkok
Application Methods
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Easy Form
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