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บริษัท คาร์โร (ประเทศไทย) จำกัด

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Nov 19, 2024

Customer Support Lead

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bts iconBTS Asok
mrt iconMRT Sukhumvit
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number of positions icon1
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Job Descriptions
● Manage and lead the support and help desk team, ensuring efficient and effective customer service delivery. ● Oversee the daily operations of the help desk, including ticket management, issue resolution, and escalation procedures. ● Develop and implement support policies, procedures, and best practices to ensure consistency and quality of service. ● Monitor and analyze support metrics and KPIs to identify trends, improve processes, and achieve performance targets. ● Coordinate with other departments, such as Engineering, Operation, Administration, and Sales, to address customer needs and enhance service delivery. ● Maintain an up-to-date knowledge base (KBS) and support documentation for both internal and customer use.
Qualifications
  1. A Bachelor's Degree in a relevant discipline.
  2. At least 7 years of proven experience in a support or help desk management role.
  3. Preferably within a tech-based-fleet management or similar environment.
  4. Team management experience in leading and coordinating a team size of at least 3 personnel.
  5. Exceptional communication and interpersonal abilities.
  6. Strong problem-solving skills and a customer-centric approach.
  7. Experience with IVRs, and other call-centre software would be highly advantageous.
  8. Proficient in English (written and spoken), and Thai language.
BenefitsSee all Benefits.
How to apply
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Contacts
ฝ่ายทรัพยากรบุคคล
บริษัท คาร์โร (ประเทศไทย) จำกัด
สำนักงานใหญ่ เลขที่ 191/22-25 อาคารซีทีไอ ทาวเวอร์ ชั้น 26 ถนนรัชดาภิเษก
Khlong Toei Khlong Toei Bangkok 10110
Tel. : 065-205-1433
Email : carro.co_90@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://th.carro.co/
Location
Khlong Toei Khlong Toei Bangkok
Directions
MRT สถานีสุขุมวิท ทางออกที่ 2 BTS สถานีอโศก ทางออกที่ 3-4 (Exchange tower) เดินย้อนมาทางสวนเบญจกิตติ ประมาณ 500 เมตร
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งานอื่น ๆ ของบริษัทนี้
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