บริษัท คาร์โร (ประเทศไทย) จำกัด

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Sep 19, 2024

Customer Support Lead

สถานที่ปฏิบัติงาน

BTS Asok

MRT Sukhumvit

เงินเดือน

ไม่ระบุ

อัตรา

สมัครงาน

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Job Descriptions

● Manage and lead the support and help desk team, ensuring efficient and effective customer service delivery. ● Oversee the daily operations of the help desk, including ticket management, issue resolution, and escalation procedures. ● Develop and implement support policies, procedures, and best practices to ensure consistency and quality of service. ● Monitor and analyze support metrics and KPIs to identify trends, improve processes, and achieve performance targets. ● Coordinate with other departments, such as Engineering, Operation, Administration, and Sales, to address customer needs and enhance service delivery. ● Maintain an up-to-date knowledge base (KBS) and support documentation for both internal and customer use.

Qualifications

A Bachelor's Degree in a relevant discipline.
At least 7 years of proven experience in a support or help desk management role.
Preferably within a tech-based-fleet management or similar environment.
Team management experience in leading and coordinating a team size of at least 3 personnel.
Exceptional communication and interpersonal abilities.
Strong problem-solving skills and a customer-centric approach.
Experience with IVRs, and other call-centre software would be highly advantageous.
Proficient in English (written and spoken), and Thai language.