Job Descriptions• To provide proper costing responses to generic rate enquiries, establishing a generic pricing table as required.
• To execute all shipments smoothly, ensuring profiles are updated into relevant systems, + that door-to door monitoring of status is in place at every step including close coordination with endorsed carriers.
• To establish + strengthen operational relations with customer contact(s) through daily interactions, regular calls or visits + proactively advising + consulting to ensure customer satisfaction.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To ensure that shipments are profitable, highlighting with any loss-making shipments to the most senior
manager, obtaining prior approval before proceeding.
• To ensure that all costs accrued are correct with all invoices reflecting the right pricing.
• To liaise with customers directly, resolving feedback in a manner that provides explanations, puts the customer at ease + demonstrates that the right corrective actions are put in place to prevent a reoccurrence.