Job DescriptionsResponsibilities
- Play a significant role in long-term planning, including an initiative geared towards operational excellence.
- Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
- Regular meetings with VP Ops & cross functionally with regards to hub operational matters.
- Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
- Analyze issues & work closely with country team for corrective & preventive solutions.
- Handling customer’s complaint/feedback & excellent trouble shooting skills.
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Being responsible for manpower sourcing & hub assets.
- Monitor & ensure full compliance of hub operational policies & processes.