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Krungthai-AXA Life Insurance Public Company Limited

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Oct 30, 2024

Service Quality Specialist (QA Call Center)

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Huai Khwang, Bangkok

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Job Descriptions
• Monitors performance of staff members according to established monitoring standards, support team in delivering coaching and feedback to Team Leaders for further action. • Perform QA of In-house and Outsources call, also produce QA monthly report. • Develop talk script for Contact Center when new service launched. • Work Closely with Learning & Development Team and Team Leaders to ensure effective coaching and development to front line staff to continuously improve. • Responsible for multiple locations Bangkok and Chonburi site. Drive Continuous Improvement initiatives. • View, monitor and work closely with inhouse /vendors/outsource Contact Centre to analyze data and extract meaningful and actionable insight. • Ensure consistency across vendors in expectations, performance, capabilities as compared to each other and industry best practices. • Develop, assess and refine processes & procedures to ensure continuous improvement in the delivery and quality of services, remedy any existing performance gaps, and adapt to changes in business needs. • Maintain, and improve the Call Recording Quality Management platform
Qualifications
  1. วุฒิปริญญาตรีทุกสาขา
  2. มีประสบการณ์งาน QA ให้กับทีม Call Center อย่างน้อย 3 ปี
  3. มีประสบการณ์ธุรกิจประกันชีวิต หรือการเงิน การธนาคาร
  4. มีความละเอียดรอบคอบ และสื่อสารได้ดี
  5. มีมนุษยสัมพันธ์ดี มีทักษาะการติดต่อประสานงาน
How to apply
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Contacts
Human Resources Management
Krungthai-AXA Life Insurance Public Company Limited
9, G Tower Grand Rama 9, Floor 1, 22-27, Rama 9 Road,
Huai Khwang Huai Khwang Bangkok 10310
Tel. : 02-056-3513,02-056-3514
Email : krungthaiaxaco_85@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.krungthai-axa.co.th/th/career
Location
Huai Khwang Huai Khwang Bangkok
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