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Krungthai-AXA Life Insurance Public Company Limited

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Nov 21, 2024

Service Quality and Development Specialist (QA, L&D Call Center)

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Huai Khwang, Bangkok

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Job Descriptions
• Responsible for conducting Quality assessment for Customer Service Representative of all service touch points as specified by the Transaction Monitoring Methodology and Procedures. • Support Coaching Effectiveness of Frontline Supervisors. • Implement Quality Audit practice in the in-house and outsource contact center. • To collate and document call monitoring results, analyze, and recommend opportunities to Line Manager for continuous improvement on a monthly basis. • To play a key role in the delivery of product knowledge for Customer Service Representative. • Assess relevant training needs for staff individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems entailed. • Stay informed as to relevant skill and qualification levels required by staff for effective performance and circulate requirements and relevant information to the organization as appropriate. • Produce project plans to meet training and development needs, and manage training delivery, measurement, and follow-up as necessary. • Design training courses and programs necessary to meet training needs or manage this activity via external providers (e.g. Academy, HR workshops etc.). • Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training and ensure all training activities and materials meet with relevant project and organizational requirements. • Conduct regular group and one-on-one trainings with Customer Service Representative. • Develop self and always maintain knowledge in relevant field.
Qualifications
  1. วุฒิปริญญาตรีทุกสาขา
  2. มีประสบการณ์งาน QA และฝึกอบรม ให้กับทีม Call Center อย่างน้อย 3 ปี
  3. มีประสบการณ์ธุรกิจประกันชีวิต หรือการเงิน การธนาคาร
  4. มีความละเอียดรอบคอบ และสื่อสารได้ดี
  5. มีมนุษยสัมพันธ์ดี มีทักษาะการติดต่อประสานงาน
How to apply
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Contacts
Human Resources Management
Krungthai-AXA Life Insurance Public Company Limited
9, G Tower Grand Rama 9, Floor 1, 22-27, Rama 9 Road,
Huai Khwang Huai Khwang Bangkok 10310
Tel. : 02-056-3513,02-056-3514
Email : krungthaiaxaco_85@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.krungthai-axa.co.th/th/career
Location
Huai Khwang Huai Khwang Bangkok
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