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UPBIT EXCHANGE (THAILAND) CO., LTD.

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Nov 20, 2024

Operation Officer / Customer Service

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bts iconBTS Chit Lom
salary iconSalary
salary icon22,000 - 30,000
number of positions iconVacancies
number of positions iconNot specified
english apply iconEnglish applications only.
online interview iconOnline Interview
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Job Descriptions
  • Help facilitate transactions for customers, ensure that our customers have the best experience possible when they need help, have a question, or provide feedback
  • Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
  • Regularly report Operations Manager, and coordinate with internal teams on incidences
  • Work with customer service and other internal teams to help resolve trading-related issues
  • Constantly look for ways to improve our customer service and handle the process support
  • Prepare reports for customers regarding their assets and trades
  • Contribute to the improvement of operations policy
  • Analyze suspicious trading activities
  • Identify potential market opportunities and risks and report the issues to Operations Manager
    • Qualifications
    1. Bachelor's degree or higher in business administration, economics, art communications or any related field of study
    2. Business and operational experience, preferably in banking
    3. Attentive to detail with excellent communication skills and patience
    4. Ability to troubleshoot and discover answers quickly and effectively
    5. Cooperative with strong team spirit
    6. Confident verbal communication and polished written communication in Thai & English
    7. Experience with different channels of support, including voice, email, and chat on Social Media platforms
    8. Must work within defined shift hours and participate in an on-call rotation, as required by the business
    9. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
    10. Capable of working under pressure
    11. New Graduates are welcome
    BenefitsSee all Benefits.
    How to apply
    Please submit a resume/CV including salary expectations to Email
    Contacts
    Khun Rujikarn (Khun Karn)
    UPBIT EXCHANGE (THAILAND) CO., LTD.
    111, PIER111 Building, Ratchadamri Road,
    Lumphini Pathum Wan Bangkok 10330
    Tel. : 061-415-6789
    Email : upbithr_01@trustmail.jobthai.com (Email for job application & inquiry)
    Location
    Lumphini Pathum Wan Bangkok
    Directions
    From BTS Chidlom Station, take Exit 6, walk along the Sky Walk to Gaysorn Village, then take the R Walk to The Market Bangkok, go down to the G floor, follow the signs for PIER111.
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