Jan 8, 2025
Service Desk Analyst
สถานที่ปฏิบัติงานSuan Luang, Bangkok
เงินเดือน30,000 - 60,000 THB
อัตรา1
สัมภาษณ์งานออนไลน์ สมัครงาน
Job Descriptions
• Serve as the single point of contact for all ALS staff, logging all incidents and service requests through the designated helpdesk system.
• Manage incidents, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Ensure business continuity by actively monitoring systems or sites that are down, following ALS Incident management and outage communication procedures.
• Develop, contribute to, and ensure adherence to all IT procedures and policies.
• Promote a culture of service excellence and continual improvement within the IT team, actively seeking out improvements, new ideas, or solutions for issues that may arise.
• Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required, ensuring the customer is kept informed of progress.
• Administer, deploy, and maintain all end-user IT devices (such as computers, laptops, tablets, printers, mobile phones, scanners, etc.).
• Support end-user and server infrastructure life cycle management, including consultation, quoting, vendor management, SOE Build, hardware diagnosis, warranty claims, and decommissioning.
• Track IT assets, software, OS, end-user auditing, and license management.
• Administer Active Directory Users and Computers, security groups, and user account creation/modification/removal in cooperation with HR.
• Provide support for cloud-based video conferencing as well as general AV facilities troubleshooting and support.
• Ensure compliance with ALS cyber security controls and standards.
• Contribute to the ongoing development of related policies and procedures, including appropriate controls around organizational change management.
• Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
• Provide technical assistance to Major Incident team and undertake technical Major Incident roles when required
Qualifications
- Minimum of 2-4+ years demonstrated experience as a support analyst within an enterprise environment.
- Similar industry experience or tertiary qualification in IT and extensive practical experience.
- Demonstrated experience with network support, diagnostics, and troubleshooting.
- Excellent relationship-building and communication skills, with the ability to make technical and complex issues simple and easily understood
- Experience working in a remote service desk team
- Bilingual – English and Thai (Speak , Read & Write)
BenefitsSee all Benefits.
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Contacts
ฝ่ายทรัพยากรบุคคล
ALS Laboratory Group (Thailand) Co.,Ltd.
104 ซอยพัฒนาการ 40 ถนนพัฒนาการ
Phatthanakan Suan Luang Bangkok 10250
Email : als_152@trustmail.jobthai.com (Email for job application & inquiry)
Website : http://www.alsglobal.com
Location
ซอยพัฒนาการ 40 , และอนาคตบริษัทฯ จะย้ายไปบริเวณสถานีรถไฟฟ้าสีส้ม - แยกร่มเกล้า
Phatthanakan Suan Luang Bangkok
Directions
ซอยพัฒนาการ 40 ใกล้กับมหาวิทยาลัยเกษมบัณฑิต พัฒนาการ
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