Softdebut Company Limited

See more company details.

Nov 22, 2024

Desktop Support Lead

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

Starting from 50,000 baht and above, depending on experience and qualifications.

อัตรา

สัมภาษณ์งานออนไลน์

สมัครงาน

Favorite

Job Descriptions

Leadership and Team Management: ● Establish and implement support policies, procedures, and best practices to enhance the efficiency of the support team. ● Provide regular performance feedback to team members and coordinate ongoing training to ensure they stay updated on the latest technologies. ● Act as the primary escalation point for critical desktop support issues and provide solutions in a timely manner. Technical Support: ● Operating Systems & Hardware: ○ Manage, support, and troubleshoot end-user devices including desktops, laptops, mobile devices, and peripherals. ○ Expertise in Windows and macOS environments, ensuring seamless support across both platforms. ○ Diagnose and resolve hardware and software issues, including system crashes, slow performance, and compatibility problems. ● Virtualization (DaaS): ○ Deploy, manage, and troubleshoot Desktop-as-a-Service (DaaS) solutions to provide virtual desktop infrastructure for remote users. ○ Ensure smooth delivery and optimization of DaaS environments to enhance user experience. ● Embedded Systems & Wireless Communication: ○ Provide technical support for embedded systems in specific devices (e.g., IoT, specialized hardware) and ensure stable wireless communication across these platforms. ○ Coordinate with external vendors for system integration, upgrades, and support. ● Cloud Computing: ○ Manage cloud-based services, ensuring integration with local desktop environments and seamless collaboration between cloud and on-premise tools. ○ Support the implementation and troubleshooting of cloud-based collaboration and productivity tools. ● Business Productivity Tools: ○ Administer and provide technical support for business productivity suites like Microsoft 365, Trello, Jira, Zoom, and others. ○ Ensure smooth integration between different productivity tools and provide training to users as needed. ● Network & Security Support

Qualifications

5+ years of experience in desktop support or IT support roles, with at least 2 years in a leadership position.
Proven experience in troubleshooting and managing Windows, macOS, and mobile devices.
Strong knowledge of hardware, software, and peripherals, including desktop/laptop components, printers, and mobile devices.
Proficiency in virtualization technologies (e.g., DaaS) and cloud computing solutions.
Strong analytical and troubleshooting abilities to quickly diagnose and resolve complex technical issues.
Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
Willingness and ability to travel frequently to various locations as required.
Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL) are a plus.
Experience using project management tools such as Trello, Jira, or similar platforms to track support issues and coordinate team activities.
This position requires frequent travel to different company locations, and occasional after-hours or weekend support may be necessary based on the needs of the business.
Competitive salary and benefits package.
Proficiency in using and supporting business productivity tools like Microsoft 365, Trello, Jira, Zoom, etc.
Solid understanding of network architecture, routing, and network management tools.