Job DescriptionsFluent in English and ERP skill required.
1. Regularly report sales progress and market share.
2. Understand product design schedule and production status.
3. Plan international trade shows, participate in planning, and coordinate marketing activities (such as exhibitions, advertising, conferences). Respond to and collect market information and cooperate with customers to plan marketing activities. Annual exhibitions etc.
4. Make a preliminary assessment of the contract proposed by the customer (trading conditions, production process, product requirements, after-sales service), and seek assistance from other departments when necessary to respond to customer needs in a timely manner.
5. Provide quotation to confirm the order to ship on time by ERP.
6. Provide comprehensive customer product demand services (such as packaging) to meet customer needs, and regularly check the problem of sluggish materials to avoid the accumulation of useless waste materials and reduce inventory pressure.
7. Provide customers with new product and market information, send samples early to obtain approval, and regularly check the status of borrowed materials to avoid debt problems.
8. Regularly review each customer's order and performance status, prepare weekly reports, and report the latest status.
Assist customers to grow their performance, maintain channel price order, set customer performance goals, and increase market share.
10. Remind customers of the status of accounts receivable, regularly review whether the customer's current payment terms are reasonable, and report any abnormality in the customer's account at any time to protect the company's rights and interests.
11. Respond to customer complaints immediately and assist customers in solving problems related to products, shipping processes, returns and rework, and propose solutions to improve customer satisfaction. Follow up on repairs and provide good after-sales service. Act as a bridge between custo