Accenture Solutions

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Nov 17, 2024

Content Moderator ( Chinese Speaking )

สถานที่ปฏิบัติงาน

Khlong Toei, Bangkok

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Job Descriptions

•Review, classify and/or remove content according to client guidelines, using specific tools and channels •Understand and remain updated on changing client policies and guidelines •Investigate, resolve, and relay complex content issues to the broader Trust and Safety team •Serve as an advocate for the user community •Participate in process improvement initiatives that improve quality and efficiency of work •Participate in continuous training programs and workgroup discussions for optimal development in the role •Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, English and Chinese skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Shift timings/requirements to work weekends and holidays