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Nov 1, 2024

Senior Service Desk (Minor)

สถานที่ปฏิบัติงาน

Thon Buri, Bangkok

เงินเดือน

30,000 - 33,000 (ยังไม่รวมOT)

อัตรา

สัมภาษณ์งานออนไลน์

สมัครงาน

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Job Descriptions

•Call management ▪ Receiving all calls from customer within agreed repose time and log call in Help desk system ▪ Provide solutions to customers via phone ▪ Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner •Problem management ▪ Provide remote diagnostic to customer system ▪ Monitor progress of calls ▪ Escalate call which exceed the “Service Level Agreement” criteria •Reporting ▪ Prepare call log data for manage service report ▪ Maintenance of call log data ▪ Manage and document end user manual •Others as assigned by Project Manager/Helpdesk Supervisor

Qualifications

Male or Female 25-35 years of age.
Bachelors Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.
1-3 year in service and support of Computer equipment, Network system , Infrastructure, IT Service.
Knowledge in Windows Operating System ,Microsoft Office, MS SQL would be advantage.
Ability to work flexible.
Service-mind and interpersonal skill is a must.
Contract 1 Year. (Renewable)