WKR Recruitment Co., Ltd.

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Oct 31, 2024

Customer Service - Footwear

สถานที่ปฏิบัติงาน

BTS Asok

MRT Sukhumvit

เงินเดือน

35,000 - 50,000

อัตรา

สมัครงาน

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Job Descriptions

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Provide accurate information about the products/services, policies, and procedures. - Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Document customer interactions and issues accurately in the customer service system. - Collaborate with team members and other departments to resolve complex issues. - Continuously improve your knowledge of our products/services to provide better assistance. - Meet or exceed performance targets for customer satisfaction, response time, and issue resolution.

Qualifications

Bachelor's degree in related field.
A team player with a proactive and positive attitude.
Proficiency in using customer service software, Excel: VLOOKUP Pivot.
Strong command of English, both verbal and written, with excellent communication skills.
Ability to handle challenging customer situations with patience and professionalism.