Job DescriptionsWe are looking for an experienced Global Resource Manager to develop and manage our resource pool, including freelance linguists, voice-over talent, and vendors, ensuring high customer satisfaction, capacity, cost efficiency, and quality.
Key Responsibilities:
•Develop and implement strategic plans to ensure all resourcing needs are met in terms of Customer Satisfaction, Capacity, Cost, and Quality.
•Manage and optimize the pool of freelance translators, voice-over talent, and localization vendors to support both current services and future offerings.
•Vendor management: Source, onboard, and maintain strong relationships with vendors; negotiate contracts, rates, and terms.
•Work closely with Operations and other departments to provide optimal outsourcing solutions for maximum quality and productivity in localization and voice-over projects.
•Monitor vendor and freelancer performance, ensuring that they meet company standards for quality and efficiency.
•Provide timely, accurate reports on outsourcing, vendor performance, and resource management to Senior Management and the Executive Team.
•Oversee recruitment, training, and performance evaluation of freelance and vendor resources.
•Ensure effective allocation of resources across projects to meet deadlines while maintaining quality standards.
DirectionsBTS Surasak 150 m. from bts to working placs. office located at Chartered Square Building, Unit 2001, 152 North Sathorn Road, Silom, Bangrak, Bangkok 10500, Thailand