Job DescriptionsMarketplace Management
• Manage and optimize E-store campaigns such as Lazada, Shopee, Tiktok, etc. to increase online sales
• Build brand awareness including content creation, posting schedules, Live stream and performance analysis specially in Tiktok
• Monitor and analyze E-commerce performance metrics, providing regular reports and insights
• Stay updated with the latest E-commerce trends and technologies to keep our strategies active
Work Coordination
• Collaborate closely with outsourced E-Commerce Enabler to manage operations, including defining product stock, and managing customer service inquiries and FAQs
• Coordinate with the marketing team to ensure cohesive branding and messaging across all platforms
Customer Support
• Handle customer inquiries and feedback to improve the overall shopping experience
Website management
• Work with Developers to conduct keyword research to identify relevant keywords for website optimization
• Collaborate with content team/writer to ensure content is optimized for SEO and create briefs for content team/writer
• Improve website performance, Monitor & Analyze site performance (e.g., traffic, conversions)