JobThai

DHL Express International (Thailand) Ltd.

See more company details.
Dec 23, 2024

Customer Service Advisor Frontline (1 Year Contract)

pin locationสถานที่ปฏิบัติงาน
pin location

Pathum Wan, Bangkok

salary iconเงินเดือน
salary iconไม่ระบุ
number of positions iconอัตรา
number of positions iconไม่ระบุ
hybrid work iconHybrid Work
สมัครงาน
favorite iconFavorite
print iconPrint
share iconShare
Job Descriptions
Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes. - Accept and register bookings for DHL services. - Offer alternatives to customers and potentially turn information calls into sales leads. - Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.) - Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices. - Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands. - Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
Qualifications
  1. Bachelor Degree in Business Administration, Business English or related field.
  2. Good command of English.
  3. Telephone and Communication skills
  4. Willing to work in shift
  5. Experienced in Call Center would be an advantaged
How to apply
สมัครผ่านทาง JobThai (Click Apply Now)
Contacts
HR Team
DHL Express International (Thailand) Ltd.
319 Chamchuri Square Building Floor 22 and 23 Phayathai Rd.
Pathum Wan Pathum Wan Bangkok 10300
Tel. : 02-345-5528
Email : dhlexpress_01@trustmail.jobthai.com (Email for job application & inquiry)
Website : http://www.dhl.co.th/th.html
Location
Pathum Wan Pathum Wan Bangkok
Application Methods
Apply Now
Apply by sending JobThai resume.
Upload Files
Apply by uploading resume, portfolio, etc.
Send Email
Apply by sending email.
Easy Form
Apply by filling your brief profile in the form.
งานอื่น ๆ ของบริษัทนี้
Office Hours: Monday-Friday 8:30-18:00For more information: support@jobthai.comAdvertising: sale@jobthai.comFax: 02-480-9988
THiNKNET Co., Ltd. (Head Office)323 United Center Building, 6th Floor, Room 601, Silom Road, Silom, Bangrak, Bangkok 10500
JobThai has only one website. In no case, we have an affiliate, agent or appointee. Please do not rely on any other website, email, telephone, SMS or other contacting channel. If it is a case, we will prosecute under a lawsuit in the upmost as allowed.
Copyright © 2024 THiNKNET Co., Ltd. All Rights Reserved. | Terms of Service | Privacy Policy | Cookie Policy | Disclaimer