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Peace Land Bangkok Hotel

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Nov 21, 2024

Guest Service Agent

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Phra Nakhon, Bangkok

salary iconเงินเดือน
salary icon16,000 - 18,000
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number of positions icon1
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Job Descriptions
About the Role As a Guest Service Agent (GSA) at PeaceLand Bangkok, you will be the face of our hotel, ensuring every guest has a seamless, personalized, and memorable experience. You’ll handle front desk operations, assist with guest inquiries, and coordinate with other departments to deliver exceptional service. This role requires strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities
  • Check-in & Check-out: Ensure smooth and efficient check-in/out processes for guests.
  • Guest Relations: Handle inquiries, complaints, and requests promptly with professionalism and care.
  • Reservations Management: Manage bookings, and room assignments, and assist with cancellations or modifications.
  • Coordination with Departments: Collaborate with housekeeping, maintenance, and F&B to ensure guests’ needs are met.
  • Billing & Payments: Handle payments, issue receipts, and ensure accurate end-of-day financial reports.
  • Promote Hotel Services: Inform guests about hotel facilities, services, local attractions, and special offers.
  • Problem Resolution: Manage difficult situations and provide quick solutions to enhance guest satisfaction.
    • Qualifications
    1. Previous experience in a guest-facing or customer service role is a plus.
    2. Strong communication skills in both Thai and English.
    3. Familiarity with hotel management software (PMS) is preferred.
    4. Friendly, professional attitude with excellent interpersonal skills.
    5. Ability to multitask, remain calm under pressure, and solve problems efficiently.
    6. Flexibility to work shifts, including weekends and holidays.
    7. Minimum Bachelor Degree is a plus
    BenefitsSee all Benefits.
    How to apply
    Please send us your resume through email.
    Contacts
    Khun North
    Peace Land Bangkok Hotel
    105 ตรอกบางขุนพรหม
    Bang Khun Phrom Phra Nakhon Bangkok 10200
    Tel. : 089-985-6685
    Email : peacelandbkk_01@trustmail.jobthai.com (Email for job application & inquiry)
    Location
    Bang Khun Phrom Phra Nakhon Bangkok
    Application Methods
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