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AXONS

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Nov 17, 2024

Customer Support Manager (Senior level)

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Bang Rak, Bangkok

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Job Descriptions
- Design the Customer Support channels to cover all type of Axons’s customers - Implement software or improve the AXHD to delivery the best service qulaity to Axons customer - Coorpoerate with internal support /Implement team to maintain the best tracking and resolution of customer incident/request - Coordinate with Problem manager to escalating queries and concerned of problem tickets, help DM to find the root cause of the ticket and prevent the same problems to happened again. - Passing customer feedback/complains onto the product or sales team to improve the organisation’s offerings (R&D). - Troubleshooting common issues with products or services - Maintaining a database of customer information - Assisting customers with registration or account creation - Checking product or service availability - Survey and analysis Customer satisfaction
Qualifications
  1. Bachelor’s Degree
  2. Minimum 5 years experience as Customer service or Technical support Manager
  3. Experience in roll out Customer service platform / Call center are welcome
  4. Good command of English Language (communicate with oversea suppliers, email, document tasks)
  5. Data Analytics skill is needed
  6. Strong MS office especially Excel is needed
  7. Open minded and be ready to do assigned task
  8. Coordinating skills and able to prioritize tasks
Contacts
K.SIRIMAS
AXONS
313 อาคาร ซี.พี. ทาวเวอร์ ชั้น 16 ถนนสีลม
Si Lom Bang Rak Bangkok 10500
Tel. : 095-365-5402
Email : axn_02@trustmail.jobthai.com (Email for job application & inquiry)
Location
Si Lom Bang Rak Bangkok
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