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PURI Co., Ltd.

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Nov 15, 2024

Customer Service Officer (Chinese Speaking)

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Job Descriptions
KEY RESPONSIBILITIES Customer Support: • Answer customer inquiries via phone, email, or chat in Mandarin/Cantonese, ensuring high-quality service. • Provide personalized assistance to customers, addressing their inquiries and needs in a warm, courteous manner • Utilize your understanding of Chinese culture and language to build strong rapport with clients, offering an elevated service experience. • Be fully responsible for customer satisfaction. Complaint Resolution: • Listen to and address customer complaints regarding products and services, providing guidance for resolution. • Collaborate with other departments to escalate and resolve complex issues. Documentation: • Maintain accurate records of customer interactions and transactions in the system. Product Knowledge: • Maintain a strong understanding of company products/ service to offer tailored recommendations and detailed product information. Sales Support: • Identify opportunities for upselling or cross-selling services as appropriate. Feedback Collection: • Gather customer feedback to improve services and report issues to management
Qualifications
  1. Bachelor's Degree in any fields
  2. At least 1-2 years of experience in Call Center, Customer Service, or related fields
  3. Fluent in Chinese Mandarin and/or Cantonese and Good command in English
  4. Excellent communication and interpersonal skills – both written and spoken
  5. Familiarity with CRM systems and call center technology
  6. Ability to handle difficult situations with professionalism and patience
  7. Excellent interpersonal and communication skills, passionate about customer service
  8. Proficiency in Microsoft Office.
  9. Proactive, self-motivated and high responsibility
  10. Able to work in a team environment
  11. Able to work under pressure
  12. Able to work on weekends and public holiday (Rotational shifts)
  13. Reliable and punctual with a strong work ethic.
BenefitsSee all Benefits.
How to apply
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Contacts
ฝ่ายทรัพยากรบุคคล
PURI Co., Ltd.
Puri Company Limited 29 Vanissa Building, 20th Floor, Unit C, Tower B, Soi Chidlom, Ploenchit Road,
Lumphini Pathum Wan Bangkok 10330
Tel. : Tel: +66 (0) 2253 5858 ,+66 (0) 65 715 1883, +66 (0) 92 251 3888
Email : panpuri14_183@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.panpuri.com/th
LINE ID: hrpuri
Location
Lumphini Pathum Wan Bangkok
Directions
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