Job Descriptions- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Technical Support provide highly advanced support to our customers in all areas of network hardware, system infrastructure, system admin and interconnection
- Consult and troubleshoot incident cases with customers
- Provide Tier 3 support to the Network Operations Center (NOC) team.
- Perform troubleshoot and resolve network, system or security incident within SLA
- Inform Service desk to log ticket, perform ticket status tracking and escalation for incident management process
- Other duties as assigned