บริษัท ซิมโฟนี่ คอมมูนิเคชั่น จำกัด (มหาชน)

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Nov 21, 2024

NOC Support (Tier 3) / Network&System Engineer

Location

Chatuchak, Bangkok

Salary

N/A

Vacancies

N/A

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Job Descriptions

- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact - Technical Support provide highly advanced support to our customers in all areas of network hardware, system infrastructure, system admin and interconnection - Consult and troubleshoot incident cases with customers - Provide Tier 3 support to the Network Operations Center (NOC) team. - Perform troubleshoot and resolve network, system or security incident within SLA - Inform Service desk to log ticket, perform ticket status tracking and escalation for incident management process - Other duties as assigned

Qualifications

Bachelor's Degree or higher in Computer, Telecom Engineering or related fields
Good command of English
3-6 years in computer network/ IT Helpdesk/Internet Broadband experience
Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx,Linux, Ubuntu, O365, Window
Experience with supporting IP services (TCP/IP, IPv4, IPv6, VPN, QOS, SDN, SNMP, VOIP)
Experience with CISCO and Juniper, switches, routers Certifying in CCNA / CCNP is preferred
Enthusiastic, can-do attitude, service minded