Job DescriptionsOrder to Cash Specialist (O2C) manages incoming payments, properly tracking and entering them into a database to maintain accurate records.
RESPONSIBILITIES
• Processing, verifying receipts for goods sold or services rendered.
• Prepare and record invoices for subsidy / other incomes.
• Researching and resolving account discrepancies.
• Maintaining records regarding payments and account statuses.
• Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up to date.
• Process bill placement and collection ensuring timely customer payment and credit history and assist on develop new or better repayment terms.
• Performing administrative and clerical tasks, such as data entry, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.
• Generating reports and statements for internal use.
• Provide record of cash collection from FSS, Pop-up, SSD Parlour and events to CS team.
• Record suspense VAT.
• Resolve customer billing disputes, deductions and adjustments.
• Engaging in ongoing educational opportunities to update job knowledge.
• Performed any duties/projects as assigned.