Job DescriptionsERP Support function :
• Provide application support for Microsoft Dynamics 365
(D365) to all users across the organization.
• Improve development, testing, and release efficiency by
creating tools and frameworks for robust and high-
quality D365 implementation.
• Design technical solutions and create implementation
plans for D365 projects.
• Participate in the development and deployment of D365
systems.
• Test and roll out D365 solutions to ensure optimal
performance.
• Conduct training sessions for internal key users to
enhance their understanding of Microsoft 365.
• Work closely with Corporate and local IT team to
implement corporate and local IT projects.
• Assist and support the development of system
applications.
IT Support function :
• Install, configure, and troubleshoot computer hardware,
software, systems, networks, printers, and peripherals.
• Respond to IT support requests in person, via phone,
email, or ticketing system in a timely manner.
• Diagnose and resolve technical issues related to
operating systems, applications, and network
connectivity.
• Collaborate with IT team members to ensure smooth
operation of IT systems and infrastructure.
• Perform routine maintenance and updates on IT equipment
and systems.
• Create and maintain technical documentation and manuals
for IT processes and procedures.