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บริษัท ดิจิเซิร์ฟ คอร์ปอเรชั่น จำกัด

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Mar 11, 2025

Team Leader หัวหน้าทีม (Skill English)

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Huai Khwang, Bangkok

salary iconเงินเดือน
salary icon22,000 - 25,000 THB
number of positions iconอัตรา
number of positions icon5
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Job Descriptions
- Supervise the team and coordinate with Admin, Assistants, and Clients to ensure smooth operations. - Monitor team performance and efficiency, set team goals and KPIs to achieve service excellence. - Plan and organize the team’s workflow to maximize productivity and efficiency. - Manage attendance, leave requests, tardiness, and create work schedules for the team. - Learn and oversee the chat response process across online platforms, ensuring accurate information and guidance are provided to customers. - Analyze and resolve internal team issues and external factors, collaborate with QA, and conduct training sessions to enhance employee performance. - Ensure high customer satisfaction by providing quality service and following up on customer needs and concerns. - Prepare reports and presentations, and handle other assigned tasks as required.
Qualifications
  1. Bachelor's degree or above.
  2. Experience in team management and coaching.
  3. Minimum of 1 years’ experience within a contact centre environment as a Team Manager.
  4. Excellent leadership and communication skills, Ability to deal with demanding customers and escalations.
  5. English with B2 level and above.
  6. Able to work in shifts.
How to apply
- สมัครทาง Email - สมัครผ่าน JobThai
Contacts
เจ้าหน้าที่ฝ่ายบุคคล
บริษัท ดิจิเซิร์ฟ คอร์ปอเรชั่น จำกัด
136/5 ถนนพระยาสุเรนทร์
Bang Chan Khlong Sam Wa Bangkok 10510
Tel. : 02-026-6323
Email : digiservecorp_71@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://digiservecorp.com/th
Location
Huai Khwang Huai Khwang Bangkok
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