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Nov 21, 2024

Customer Experience Management (Contract) BTS Chidlom - kp

สถานที่ปฏิบัติงาน

Pathum Wan, Bangkok

เงินเดือน

20,000 - 25,000 บาท/เดือน

อัตรา

Hybrid Work

สัมภาษณ์งานออนไลน์

สมัครงาน

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Job Descriptions

-Contract (start date - 30 Jun 2025) and renewal -Collect and analyze customer feedback and data from various sources such as surveys, customer interactions, and online reviews. -Identify patterns, trends, and insights to understand customer preferences, pain points, and areas for improvement. -Develop and maintain business partnerships with vendors, ensuring alignment with established standards for service quality in the Customer Service industry. -Control and monitor vendor performance, implementing quality control measures to ensure compliance with service level agreements (SLAs) and customer satisfaction metrics. -Create reports and presentations to communicate findings and recommendations to key stakeholders. -Assist in the implementation of customer experience improvement initiatives. -Stay updated on industry trends and best practices related to customer experience to contribute innovative ideas. More detail - Mon to Fri (9.00 - 18.00) - Hybrid working environment - Gaysorn Tower (BTS Chidlom)

Qualifications

Bachelor’s degree in a related field
Experience in business partnership development and management, with a focus on establishing standards and quality control for vendors in the Customer Service industry
Excellent verbal and written communication skills.
Ability to multitask and prioritize effectively in a fast-paced environment.
Strong problem-solving skills and the ability to think creatively to find solutions to customer issues.
Proficiency in using data analysis tools and software (e.g., Excel, Google Analytics, CRM systems).
Friendly personality with an ability to engage easily and connect with customers.