บริษัท อิเล็กทรอนิก คอมเมิร์ซ จำกัด

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Nov 20, 2024

Technical Support

สถานที่ปฏิบัติงาน

Bang Khae, Bangkok

เงินเดือน

15K - 22K

อัตรา

Work from Home

สมัครงาน

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Job Descriptions

Job Overview - Providing first-line technical assistance to customers, resolving technical issues, escalating more complex problems to senior team members - Involves troubleshooting hardware and software issues, providing customer guidance, and maintaining a high standard of service to ensure customer satisfaction - Plays a key role in ensuring smooth day-to-day operations for clients through efficient problem-solving Role & Responsibility 1. Technical Support - Provide technical support to customers by phone, email, or chat - Diagnose and resolve basic technical issues, including software, hardware, and network problems - Ensure timely and accurate resolution of issues, meeting SLA 2. Customer Satisfaction - Communicate effectively with customers to understand their issues and provide clear guidance - Provide regular updates to customers on the status of their support requests - Ensure high levels of customer satisfaction by delivering friendly and helpful service 3. Knowledge Base - Document troubleshooting steps and resolutions in the ticketing system for future reference - Contribute to the development of internal knowledge base articles and support documentation - Maintain accurate records of customer interactions and solutions provided 4. Collaboration - Collaborate with senior technical support to resolve escalated issues - Assist in identifying and documenting recurring technical problems for further investigation - Provide feedback to the technical team regarding common or recurring issues faced by customers 5. System Monitoring & Proactive Support - Monitor system performance and proactively identify potential issues before they impact customers - Assist with regular system maintenance tasks to ensure optimal system performance and stability 6. Development - Continuously improve technical knowledge by participating in training and development activities - Stay up-to-date with product features, updates, and new technologies to better support customers

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
1-3 years of experience in technical support or IT helpdesk roles
Strong problem-solving skills and ability to troubleshoot technical issues
Excellent communication and customer service skills
Familiarity with ticketing systems and CRM tools
Basic knowledge of hardware, software, and network troubleshooting