Synergy Flavours (Thailand) Ltd.

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Nov 21, 2024

Customer Service Assistant

สถานที่ปฏิบัติงาน

Bang Phli, Samut Prakan

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Job Descriptions

Objectives, Roles and Responsibilities - Daily sales orders entry in the system - Send the order acknowledge and customer confirmation to customer - Coordinate with planning team to ensure the customer orders are meet the requirements - Responsible to raise PO on traded goods to UK/USA and coordinate with factory site both UK and Ireland when required - Track and report any issues related to customer orders on a regular basis - Able to perform at the best ability, ensure to achieve services and quality levels and meeting KPIs. - Ensure all activities align to support the delivery to meet OTIF - Prepare invoice, receipt, COA and another document to support local customers - Prepare proforma invoice to support customer when needed - Keep the sales Tax invoice record to support financial team every end of the month - Issue product launch form, keep record and create pack out for new item set up - Support customer requirements - To coordinate customer complaints and correspondence to internal and external customers/suppliers - To represent the interest of the Customer within the Synergy organization - Keep the record of sample requirement from commercial team which produce by production team - Able to recognize problems and report or consult with line manager for solutions - Performed other tasks as assigned

Qualifications

Bachelor’s degree in Management / Supply chain / Business Administration or related filed
At least 2-3 years of experience in Customer service, administration and Supply chain
Good communication in English language
Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)
Hard working/ Enthusiastic
Cooperativeness
Good Service Mind
Work well under pressure