Royi Sal Co., Ltd.

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Dec 25, 2024

IT Helpdesk Technician

Location

Phra Pradaeng, Samut Prakan

Salary

18,000 - 25,000 THB

Vacancies

English applications only.

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Job Descriptions

1.Help Desk and Technical Support Manage help desk requests and provide prompt first-level support for software and hardware issues. Ensure timely and effective resolution of technical problems to minimize user downtime. Document and maintain a record of issues, solutions, and procedures for future reference, creating user-friendly guides and FAQs. 2.User Assistance and Training Assist users with the installation, configuration, and troubleshooting of software and applications. Deliver training sessions and resources for users on newly implemented software, tools, or system updates. 3.Systems and Software Maintenance Regularly update systems, software, and applications to ensure smooth functionality and security. Manage software and application licenses, renewals, and compliance, ensuring legal usage and resource availability. 4.Asset and Inventory Management Maintain an accurate inventory of software, hardware, and digital assets (including usernames, passwords, and access rights). Ensure the security and organization of physical and digital IT assets, updating stock as necessary for operational needs. 5.Cross-Departmental Collaboration and Solution Development Work closely with other departments to understand their technical needs, offering proactive support and recommending suitable tools and solutions to improve workflows. 6.Research and Recommendation Research emerging software and tools to optimize business processes and support scalability, recommending cost-effective solutions aligned with company goals.

Qualifications

Experience: Minimum of 2-3 years in IT support or a helpdesk role, with a proven track record in troubleshooting and resolving software, hardware, and network issues.
Proficiency with operating systems (Windows, macOS) and common software applications.
Knowledge of system maintenance, updates, and software license management.
Familiarity with ticketing/helpdesk systems and remote support tools.
Basic understanding of network infrastructure and security practices.
Problem-Solving Abilities: Strong analytical skills with the ability to identify issues, troubleshoot effectively, and propose solutions to technical problems.
Organizational Skills: Highly organized, with excellent time management skills to prioritize tasks, manage IT assets, and document procedures and user guides.
Communication Skills: Strong written and verbal communication skills, capable of explaining technical issues in a user-friendly manner and delivering effective training.
Customer Service Orientation: A service-minded approach to supporting users, with patience and an approachable demeanor.
Collaboration: Ability to work with multiple departments to understand their technical needs and provide effective solutions.
Certification (Preferred): CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.

BenefitsSee all Benefits.

How to apply

-Apply in Person: You can apply in person at the company at the address below. - Apply through E-mail - Apply through JobThai หรือโทรสอบถามรายละอียดก่อนได้ที่เบอร์ติดต่อด้านล่าง

Contacts

HR Department

Royi Sal Co., Ltd.

No. 119/148, Moo 18, Soi Mu Ban Patcharaporn, Suksawat 62/2 Road

Bang Phueng Phra Pradaeng Samut Prakan 10120

Tel. : 02-405-3585 ต่อ 140

Email : royisal_88@trustmail.jobthai.com (Email for job application & inquiry)

Website : https://www.royisal.com