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Whitelabel Agency Co.,Ltd.
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Feb 4, 2025

Customer Service Team Lead (Non Voice)

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mrt iconMRT Phetchaburi
salary iconSalary
salary icon25,000 - 33,000 THB
number of positions iconVacancies
number of positions icon1
online interview iconOnline Interview
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Job Descriptions
Are you a passionate customer service leader with a deep understanding of e-commerce operations? Do you thrive on building high-performing teams and driving results? If so, we want to hear from you! We’re seeking a talented Digital Customer Service Supervisor to spearhead our team and elevate the customer experience for our e-commerce enabler clients. In this dynamic role, you’ll be responsible for leading, coaching, and inspiring your team to deliver exceptional service while optimizing processes for maximum efficiency. Key Responsibilities - Monitor service delivery and implement quality control measures. - Regularly review and improve service standards. - Maintain consistently high levels of service quality. - Achieve positive customer feedback and loyalty. - Provide day-to-day leadership for the customer service team. - Foster a positive and growth-oriented work environment. - Develop and implement training programs on customer service best practices. - Build a high-performing, motivated team with enhanced skills and knowledge. - Increase employee satisfaction and retention rates. - Analyze and streamline customer service workflows. - Enhance operational efficiency and reduce resolution times. - Improve overall customer experiences. - Leverage deep knowledge of e-commerce operations to resolve inquiries. - Support team members in understanding platform functionalities and processes. - Achieve swift and accurate resolution of customer issues. - Enhance team competence in handling e-commerce-related queries.
Qualifications
  1. Minimum of 5+ years in a customer service leadership role with a proven track record of success in an e-commerce setting.
  2. Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
  3. In-depth knowledge of e-commerce operations and common customer challenges.
  4. Data-driven approach to decision-making and performance optimization.
  5. Proficiency in both Thai (TH) and English (EN) is essential.
BenefitsSee all Benefits.
How to apply
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Contacts
คุณสิริธิดา ปานสุวรรณ
Whitelabel Agency Co.,Ltd.
1550 อาคารธนภูมิ ชั้นที่ 8 ถนนเพชรบุรีตัดใหม่
Makkasan Ratchathewi Bangkok 10400
Tel. : 094-042-2793
Email : whitelabel_03@trustmail.jobthai.com (Email for job application & inquiry)
Location
Makkasan Ratchathewi Bangkok
Directions
MRT เพชรบุรี ทางออก 2 BTS นานา
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