Transcosmos (Thailand) Co., Ltd.

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Apr 2, 2025

Customer Service English Skill เงินเดือนสูงสุด 20,000 บาท ทำงาน MRT พระราม 9

Location

Din Daeng, Bangkok

Salary

20,000 THB

Vacancies

Online Interview

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Job Descriptions

- Handle customer inquiries via phone and email in a timely and courteous manner. - Provide information on products and services, troubleshoot issues, and offer guidance to ensure customer satisfaction. - Resolve customer complaints and provide solutions that align with company policies and standards. - Maintain accurate records of customer interactions, feedback, and resolutions using customer service software. - Identify recurring issues and communicate with relevant departments for improvements. - Follow up with customers to ensure issues are resolved and that they are satisfied with the service. - Stay informed about company products, promotions, and procedures to better assist customers.

Qualifications

Proven experience in customer service or a similar role.
Excellent communication and interpersonal skills.
Ability to handle difficult situations with empathy and professionalism.
Strong problem-solving abilities and attention to detail.
Proficiency with customer service software, databases, and tools.
Flexibility to work varied shifts, including weekends and holidays if required.
If you have a TOEIC score of 550 or higher, it will be considered an advantage (candidates without a TOEIC score are also welcome to apply).