บริษัท พีอาร์ทีอาร์ กรุ๊ป จำกัด (มหาชน) /PRTR Group PCL.

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Nov 26, 2024

Donor Service Supervisor (English Speaking)

สถานที่ปฏิบัติงาน

Phra Nakhon, Bangkok

เงินเดือน

30,000 - 50,000

อัตรา

รับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น

สัมภาษณ์งานออนไลน์

สมัครงาน

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Job Descriptions

Days of working: Monday - Friday [08.00 am – 17.00 pm] Location: 19 Phra Atit Rd., Pranakorn Bangkok 10200 [MRT Sanam Chai] Contract type: Outsource by PRTR - 1 Year (Extension based on performance and Up to Permanent) Job Summary: The Donor Service Supervisor will oversee the donor services team, ensuring exceptional service to our donors. This role involves managing daily operations, training staff, and implementing strategies to enhance donor satisfaction and retention. Job Description - Supervise and support the donor services team, providing guidance and training. - Manage telemarketing campaigns through the telephony system (Genesys): create campaigns, assign leads to tele agents, and generate reports. - Monitor and evaluate team performance, ensuring high standards of service. - Prepare reports on donor service activities and outcomes for supervisors, providing suggestions for performance improvement and alerting the supervisor when any issues arise that require attention. - Handle escalated donor inquiries and resolve issues promptly. - Collaborate with other departments to respond to donor inquiries, aiming to improve the donor experience. - Maintain accurate records of donor interactions and feedback. - Analyze donor data to identify trends and areas for improvement.

Qualifications

Bachelor’s degree in business administration, nonprofit management, or a related field.
Minimum of 3 years of experience in donor services or customer services, with at least 1 year in a supervisory role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in CRM software (preferably Salesforce) and the Microsoft Office Suite.
Experience managing telemarketing campaigns using a telephony system, preferably Genesys.
Ability to handle complaints and inquiries from donors.
Strong problem-solving and analytical skills
Languages: Native Thai, professional working proficiency in English.