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Reeracoen Recruitment Co., Ltd.

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Nov 26, 2024

Guest Service Agent (Phuket) (Night Shift work) (111335)

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bts iconBTS Chit Lom, Phloen Chit
salary iconเงินเดือน
salary icon20,000-30,000 THB
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number of positions icon1
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Job Descriptions
This position involves overseeing the daily operations of the front desk and ensuring that guests have a positive experience from check-in to check-out. Here are some of your key responsibilities: - Guest Relations: Manage guest interactions to ensure high levels of satisfaction, address complaints or issues, and provide exceptional customer service. - Operations Management: Oversees the front desk operations, including check-in/check-out processes, room assignments, and reservations. - Administrative Duties: managing administrative tasks such as guest records, billing, and maintaining accurate documentation. - Coordination: coordinating with other hotel departments (like housekeeping and maintenance) to ensure smooth operations and prompt handling of guest requests. - Problem Solving: resolving any issues or emergencies that arise, whether related to guests, staff, or operational challenges. - Financial Management: handling cash transactions, processing payments, and refunds. - Compliance: Ensuring all front office operations adhere to hotel policies, legal regulations, and industry standards. - Extra services on site: Manage extra on-site services for guests. - Stay offers: Prepare offers for clients and walk-ins and answer related questions.
Qualifications
  1. Good at corporate writing in English.
  2. Have experience communicating with clients.
  3. Good command of English
  4. Good administration skills, Microsoft | Excel.
  5. Have strong problem-solving skills.
  6. Ability to do shift work, including early nights, weekends, and holidays.
  7. Preferable, but not essential:
  8. Experience with PMS, CRM, and OTAs.
How to apply
- ลงทะเบียนสมัครได้ผ่าน: https://www.sourcedout.asia/talents/new
Contacts
Reeracoen Recruitment Co., Ltd.
Email : inforeeracoen_2161@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.sourcedout.asia/talents/new
Location
Lumphini Pathum Wan Bangkok
Directions
BTS chidlom, Exit 4, Mercury tower, 8th Floor
Application Methods
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