PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd.

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Dec 25, 2024

Technical Support Engineer สัญญาจ้าง 1 ปี MRT พระราม9 I up to 35K I JT

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

25,000 - 35,000 THB

อัตรา

สมัครงาน

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Job Descriptions

1. Provide 1st level technical support pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to customers and partners; 2. Assure a proper escalation to the 2nd level support team, when necessary; 3. Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs; 4. Escalate customer issues to Service Team to provide on-site support as required; 5. Issue quotations in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with countries representatives; 6. Provide support to the customers for product replacement, troubleshooting and technical complaints; 7. Complete documentation and follow up on all commitments and customer details; 8. Actively create/modify knowledge database and review FAQ’s; 9. Collaborate with Marketing on new product launches; 10. Provide relevant product training to other team members; 11. Ongoing proactive research and learning about new products, technologies and applications; 12. Participate in the interaction centre’s continuous improvement process; 13. Liaise between customers, After-Sales and Marketing regarding Product Quality Returns. 14. Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention under I2P.

Qualifications

Education: Bachelor’s Degree with 2-4 years of work experience or Post-Secondary technical school with 4-5 years of work experience
Fluency required in English and the language of the country he/she supports
Min 3 years Technical Support, Sales and/or customer service experience required
Previous Call-Centre experience desirable
Working electrical knowledge essential
Demonstrate a flair & understanding of customer support issues
Demonstrate flexibility and an ability to learn quickly
Proven ability to work towards individual and team targets
Excellent interpersonal, communications and time management skills
Strong verbal and written communication skills are required