Job Descriptions- Maintain and update customer data to ensure invoicing accuracy (addresses, contact information, payment terms).
- Validate data accuracy with internal teams (Sales, Business Ops, SSC-Billings, SSC-Collections) to ensure timely updates and corrections.
- Verify invoice details against customer data and sales records to eliminate errors or discrepancies.
- Supporting Documentation Preparation: Assemble required supporting documents for customer invoices, including: Contracts, Purchase orders, Quotation, Insertion Orders, Proof of Delivery, Receipts or acknowledgments, as applicable
- Implement rigorous checks to ensure printed documents are accurate, free of defects, and compliant with specified standards.
- Organise and coordinate the timely distribution of invoices and supporting documents via appropriate channels (postal services, courier services).
- Track deliveries and ensure accurate documentation for delivery confirmations, ensuring customer receipt.
- Address delivery issues proactively, including resending or reprinting documents if required.
- Tracking and Monitoring of Deliverables: Maintain a delivery tracker to monitor the status and timing of each invoice and supporting document sent. Report on delivery performance and delays, and escalate recurring issues with solutions for process improvement.
- Process Improvement & Compliance Monitoring: Generate regular reports on key performance indicators (KPIs) for invoicing accuracy, timeliness, and customer satisfaction.
- Reporting & Feedback Mechanism: Provide regular status reports to the SSC-O2C, including issue logs, customer for ongoing enhancement of the service.