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Kuehne + Nagel Ltd.
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Dec 27, 2024

Warehouse Customer Service Manager

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Pluak Daeng, Rayong

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Job Descriptions
- To ensure teams respond to customer requests on time, identifying and solving issues, complaints or disputes in a professional manner. - To ensure teams manage and process received orders in the system, handing them over to the warehouse operations team for completion. - To ensure teams communicate with customers regarding order status or when issues arise. - To ensure teams prepare and sort documents such as cycle count reports, invoices then identify and interpret data for system entry. - To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring and following up any discrepancies in original tax invoices; escalating as necessary. - To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, and customer satisfaction). - To ensure compliance with all customer contractual obligations on the part of the company.
Qualifications
  1. Over 2 years experience in managerial role
  2. Over 5 years experience working as Warehouse Customer Service with SAP experience
  3. Experience in leading a team
  4. Strong time management and task prioritizing
  5. English skills in writing
  6. Knowledge in automotive sector is preferred but not a must
How to apply
Email
Contacts
HR Department
Kuehne + Nagel Ltd.
2034/116-117,120-123 อาคารอิตัลไทย ทาวเวอร์ ชั้นที่ 27-28 ถนนเพชรบุรีตัดใหม่
Bang Kapi Huai Khwang Bangkok 10310
Tel. : 02-032-8056
Email : knbkk_11@trustmail.jobthai.com (Email for job application & inquiry)
Location
Pluak Daeng Pluak Daeng Rayong
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