Dec 30, 2024

Senior Operations Manager

สถานที่ปฏิบัติงาน

Bang Na, Bangkok

เงินเดือน

70,000 THB

อัตรา

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สมัครงาน

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Job Descriptions

- Drive continuous improvement in operational efficiency and effectiveness. - Identify and implement best practices to streamline processes and reduce costs. - Ensure adherence to quality standards and regulatory compliance. - Directly supervise and mentor the Concierge, Customer Experience, and Owner - Monitor team performance, identify areas for improvement, and implement necessary changes to optimize efficiency. - Ensure compliance with relevant regulations, standards, and policies. - Develop and implement operational metrics and KPIs to track performance and measure success. - Develop and execute operational strategies that align with the company's overall business objectives. - Conduct market analysis and industry research to identify emerging trends and opportunities. - Proactively anticipate and address potential challenges and risks. - Analyze existing operational processes and identify opportunities for streamlining and automation. - Develop and implement new processes and procedures to support the company's growth and scale. - Collaborate with cross-functional teams to ensure smooth integration of new systems and technologies. - Coordinate and oversee special projects, initiatives, and new product launches. - Develop project plans, timelines, and resource allocations. - Collaborate with the Customer Experience team to ensure high levels of customer satisfaction. - Develop and implement strategies to improve customer service and retention. - Respond to customer complaints and inquiries in a timely and professional manner. - Build and maintain strong relationships with internal and external stakeholders, including owners, tenants, contractors, and vendors. - Effectively communicate project updates, progress, and challenges.

Qualifications

Bachelor's degree in Business Administration, Operations Management, or a related field.
Minimum 5 years of experience in operations management, preferably in a real estate or property management setting.
Proven track record of successfully managing teams and projects in a fast-paced environment.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software.
Experience with property management software and systems is a plus.