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Dec 26, 2024

Telesales Senior Officer (ทำงานที่ตึก ABC World รามคำแหง)

สถานที่ปฏิบัติงาน

Bang Kapi, Bangkok

เงินเดือน

Based on company’s structure

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Job Descriptions

-Execute telesales strategies to meet and exceed revenue and performance targets. -Actively participate in telesales operations, including customer interactions and issue resolution, setting a high standard for the team. -Monitor and support telesales agents to achieve key performance indicators (KP|s), ensuring alignment with -Facilitate training programs to enhance telesales skills, product knowledge, and adherence to quality standards. -Oversee daily telesales operations, ensuring compliance with scripts, quality benchmarks, and company protocols. -Analyze performance data and customer feedback, implementing improvements to optimize telesales efficiency. -Collaborate with marketing and product teams to align telesales campaigns with business goals. -Address escalated customer issues, providing prompt and effective solutions to maintain customer satisfaction. -Maintain robust quality assurance processes, conducting regular evaluations and delivering constructive feedback. -Prepare and present performance metrics, reports, and recommendations to leadership. -Propose and implement process enhancements to streamline telesales workflows and leverage technology. -Undertake additional responsibilities or special projects as assigned by supervisors.

Qualifications

Bachelor's degree in Business, Marketing, or a related field; a Master's degree is an advantage.
Proven experience in telesales or customer service operations, with a focus on achieving measurable results.
Strong sales acumen with the ability to lead by example in customer interactions and issue resolution.
Effective leadership skills, capable of motivating and guiding teams toward achieving high performance.
Analytical mindset, skilled in identifying challenges and implementing actionable solutions
Proficiency in CRM platforms, sales systems, and Microsoft Office applications.
Excellent communication and interpersonal skills, with fluency in English (verbal and written); additional languages are advantageous.
Ability to excel in dynamic, high-pressure environments, balancing strategic goals with operational tasks.
A passion for learning, growth, and delivering exceptional telesales results.