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TECKCAR THAILAND CO.,LTD

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Dec 26, 2024

Service manager ผู้จัดการศูนย์บริการ

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Chatuchak, Bangkok

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Job Descriptions
Key Responsibilities: - Problem Resolution: Manage and resolve customer complaints or service-related concerns quickly and effectively, aiming for 100% customer satisfaction. - Follow-Ups: Implement regular customer follow-ups after service visits or repairs to ensure that customers are satisfied with the solutions provided. - Warranty Claims: Oversee the processing of warranty claims, ensuring compliance with NETA’s policies and industry standards. - Service Contracts: Manage extended service contracts or maintenance packages offered to customers, explaining the details of the coverage and ensuring proper usage. - Repairs and Parts Management: Coordinate all repair needs, ensuring that vehicles requiring repair under warranty or paid service agreements are processed smoothly. - Technician Supervision: Supervise and coordinate the work of automotive technicians or mechanics to ensure all repairs meet NETA’s quality standards. - Spare Parts Inventory: Oversee the inventory of vehicle parts, ensuring a sufficient supply of parts for common repairs (batteries, motors, suspension, etc.) as well as rare components. - Parts Ordering and Stocking: Manage the ordering process to ensure that the dealership has the right mix of parts in stock for common repairs without overstocking, which could tie up capital. - Team Supervision: Lead and manage the after-sales service team, including service advisors, technicians, and customer service representatives. - Performance Monitoring: Establish key performance indicators (KPIs) for the service team and track their performance to ensure they meet dealership goals for customer satisfaction, service quality, and turnaround times.
Qualifications
  1. Bachelor's degree in related field
  2. Have experience working in Automobile, car service center
  3. Able to communicate in English
How to apply
-Email
Contacts
ฝ่ายบุคคล
TECKCAR THAILAND CO.,LTD
240/5，11th floor,Ayothaya Tower,Ratchadaphisek Rd.
Huai Khwang Huai Khwang Bangkok 10310
Tel. : 095-505-7894
Email : hrteckcarth_16@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.fengchaojituan.com/#/profile
Location
ประจำศูนย์บริการรถไฟฟ้า NETA พหลโยธินลาดพร้าว
Chatuchak Chatuchak Bangkok
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