Job Descriptions• Develop and manage the commercial and operational strategy for the store to drive optimal performance and achieve financial and other business targets.
• Ensure that annual business plans and targets are documented and well-communicated.
• Maintain effective relationships with key stakeholders, including community, local authorities, Group management, customers and suppliers.
• Fully understand the market needs for the store.
• Review relevant trends to identify potential areas for improvement, innovation or differentiation.
• Establish clear accountabilities for profit and growth, maximizes productivity and efficiencies.
• Follow company guidelines and comply with local legislation
• Regularly verify that customers are receiving excellent services.
• Use customer feedback to make improvements that drive performance and enhance the customer experience.
• Ensure that the store is maintained properly and meet company standards.
• Conduct frequent and thorough inspections of the store operations to ensure they are well-managed and optimize capabilities and resources.
• Act as a role model for all employees, clearly demonstrating the Core Values and leadership competencies, and ensuring they are embedded throughout the store.
• Actively participate in recruitment, succession planning and talent development.
• Ensure learning and development opportunities are provided to support all employees’ growth.