JobThai
Apr 25, 2025

E-Commerce Customer Service (Shopee, Lazada, Tiktok)

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Bangkok

salary iconSalary
salary iconBased on company’s structure
number of positions iconVacancies
number of positions icon2
online interview iconOnline Interview
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Job Descriptions
1.Customer Support: -Respond promptly to customer inquiries via email, live chat, and social media platforms. -Provide accurate, valid, and complete information to customers. 2. Order Management: -Assist customers with placing orders, tracking shipments, and processing returns or exchanges. -Track and manage after-sales orders, including cancellations and returns. Maintain and update the monthly after-sales order management spreadsheet. And handle cases of lost packages or other issues by liaising with platforms to request compensation for losses. 3. Problem Resolution: -Identify and troubleshoot customer issues, escalating complex cases to the appropriate team. -Follow up with customers to ensure issues are fully resolved and provide feedback for process improvements. 4. Product Knowledge: -Maintain a strong understanding of company products, services, and promotions. -Offer recommendations to customers based on their needs and preferences. 5. Customer Satisfaction: -Monitor customer feedback and reviews to ensure a positive shopping experience. -Collaborate with other teams to improve overall service delivery and address common concerns. 6. Administrative Tasks: - Maintain accurate records of customer interactions and transactions. - Generate regular reports on customer inquiries and resolutions to help improve services.
Qualifications
  1. Thai Nationality, Age 21-35 years old (however fresh Graduate are encouraged to apply too.)
  2. At least 0-1 year of working experience as Admin, Customer service role
  3. Proficient in using Microsoft office software.
  4. Highly organize and an excellent attention to details .
  5. Preferable can start work immediately.
  6. Preferable can start work immediately.
How to apply
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Contacts
ฝ่ายสรรหาบุคคล
Protha Company Limited (สำนักงานใหญ่)
Tel. : 090-286-6684
Email : protha_276@trustmail.jobthai.com (Email for job application & inquiry)
Location
Bangkok
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