Jan 10, 2025
E-Commerce Customer Service (English Speaking)
สถานที่ปฏิบัติงาน
MRT Phra Ram 9, Thailand Cultural Centre
เงินเดือนBased on company’s structure
อัตรา1 สมัครงาน
Job Descriptions
1.Customer Support:
-Respond promptly to customer inquiries via email, live chat, and social media platforms.
-Provide accurate, valid, and complete information to customers.
2. Order Management:
-Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
-Track and manage after-sales orders, including cancellations and returns. Maintain and update the monthly after-sales order management spreadsheet. And handle cases of lost packages or other issues by liaising with platforms to request compensation for losses.
3. Problem Resolution:
-Identify and troubleshoot customer issues, escalating complex cases to the appropriate team.
-Follow up with customers to ensure issues are fully resolved and provide feedback for process improvements.
4. Product Knowledge:
-Maintain a strong understanding of company products, services, and promotions.
-Offer recommendations to customers based on their needs and preferences.
5. Customer Satisfaction:
-Monitor customer feedback and reviews to ensure a positive shopping experience.
-Collaborate with other teams to improve overall service delivery and address common concerns.
6. Administrative Tasks:
- Maintain accurate records of customer interactions and transactions.
- Generate regular reports on customer inquiries and resolutions to help improve services.
Qualifications
- Required language (s): Thai. Excellent English fluency is an added advantage.
- At least 0-1 year of working experience in the related field is required for this position, however fresh Graduate are encouraged to apply too.
- Excellent Communication skills – must be able to clearly describe plans and strategic vision to the marketing and management.
- Highly organize and an excellent attention to details .
- Proficient in using Microsoft office software.
- Preferable can start work immediately.
BenefitsSee all Benefits.
How to apply
สมัครผ่าน Email
Contacts
K.New
Protha Company Limited (สำนักงานใหญ่)
Tel. : 090-286-6684
Email : protha_276@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.realme.com/th
Location
Din Daeng Din Daeng Bangkok
Directions
รถโดยสารสาธารณะ
- MRT สถานีศูนย์วัฒนธรรมแห่งประเทศไทย ทางออกประตู 3 และเดินต่ออีก 300 เมตร
- รถเมล์: 73ก 136 137 179 185 206 514 528
(ลงป้ายเอสพานาด รัชดา)
Application Methods
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งานอื่น ๆ ของบริษัทนี้
Office Hours: Monday-Friday 8:30-18:00For more information: support@jobthai.comAdvertising: sale@jobthai.comFax: 02-480-9988
02-480-9999
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