Rabbit Care Broker Co., Ltd. (เครือรถไฟฟ้า BTS Group)

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Jan 16, 2025

Head of Telesales Operations - CNX ด่วน!

สถานที่ปฏิบัติงาน

Mueang Chiang Mai, Chiang Mai

เงินเดือน

Negotiable

อัตรา

ไม่ระบุ

สมัครงาน

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Job Descriptions

Position Responsibilities: -Set up and manage the Chiang Mai Telesales Center. -Oversee the establishment of infrastructure, recruitment, and onboarding of team members; providing coaching, training, and support as needed. -Develop and implement telesales strategies and processes to increase sales and revenue. -Monitor team performance and provide feedback and guidance to ensure targets are met or exceeded. -Collaborate with other departments, such as marketing and customer service, to align telesales activities with overall business objectives. -Analyze sales data and market trends to identify opportunities for growth and improvement. -Develop and maintain relationships with key stakeholders, including customers, partners, and vendors. -Ensure that all telesales activities comply with relevant regulations and guidelines. -Manage and optimize telesales technology, such as CRM and Leads. -Develop and manage the telesales budget, ensuring that resources are allocated effectively. -Drive and motivate supervisor and sales to achieve monthly sales KPI. -Contribute in telesales representative acquisition and call centre expansion. -Manage and optimize leads allocation and consumption.

Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field.
At least 5 years of experience in telesales management from within the Insurance Brokerage Industry or Insurance Industry.
Strong leadership and management skills, with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Analytical and strategic thinking skills.
Knowledge of telesales best practices and technologies.
Ability to work effectively in a fast-paced, dynamic environment.
Strong attention to detail and organizational skills.
Experience with CRM systems and other telesales technologies.
Knowledge of relevant regulations and guidelines, such as OIC.