บริษัท อเด็คโก้ เพชรบุรีตัดใหม่ จำกัด

See more company details.

Mar 4, 2025

Customer Service Support Coordinator (12 months contract)-ENG skill

Location

Huai Khwang, Bangkok

Salary

24,000 THB

Vacancies

Online Interview

Apply

Favorite

Job Descriptions

1. Efficiently manage at least 100+ customer interactions per day via Live Chat, Email, and phone, providing timely assistance and support. 2. Address and resolve issues related to Grab's products, including Food, Transport, and Financial services, with a focus on accident and emergency cases. This includes managing insurance policies provided for drivers and passengers. 3. Clarify customer complaints and feedback, identify the root cause of issues, and implement the best solutions. Expedite necessary corrections or adjustments, ensuring thorough follow-up for complete resolution. 4. Work closely with team members to achieve shared goals and enhance overall team performance, particularly in emergency situations. 5. Adhere to established communication procedures, guidelines, and policies, ensuring consistent and professional interactions with customers. 6. Analyze customer needs and gather relevant information to recommend potential products or services to management. 7. Go the extra mile to engage customers by suggesting effective ways to use Grab applications and providing basic troubleshooting assistance. 8. Facilitate coordination between passengers and drivers regarding pick-up points, food delivery, and other related activities, ensuring efficient service delivery. Allowance: 1. OT (If any) 2. Shift allowance = 2,000 3. Diligence allowance = 1,500 Work day : 5 day/week (including Sat-Sun) Shift time : 1. 7am – 4pm 2. 10am – 7pm 3. 1pm – 10pm 4. 10pm – 7am

Qualifications

Bachelor’s degree in Tourism, Hospitality, or related
Fluent at English OR Chinese competencies
Strong chat or phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters

How to apply

1. ส่งใบสมัครทาง E-Mail ของบริษัท 2. สมัครงานผ่าน JobThai 3. ส่งจดหมายสมัครงาน 4. ติดต่อสมัครงานผ่านเจ้าหน้าที่ที่โพสต์โดยตรงทางโทรศัพท์ เวลาทำการ: จันทร์ - ศุกร์ 9:00 น. - 18:00 น.

Contacts

Khun Patcharamon (คุณแอล)

บริษัท อเด็คโก้ เพชรบุรีตัดใหม่ จำกัด

Email : adecco144_1804@trustmail.jobthai.com (Email for job application & inquiry)

Website : http://www.adecco.co.th