ATA Services Plus

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Urgently Required

Mar 14, 2025

电话销售代表 (Telesales Representative)

Location

Khlong Toei, Bangkok

Salary

40,000 - 60,000 THB

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Job Descriptions

电话销售代表职位目标 - 及时处理呼入和呼出电话。 - 向客户介绍公司的金融产品，从最初沟通到最终客户成功通过公司平台开户，全程跟进。 - 遵循沟通脚本，并在必要时运用公司产品和服务的知识灵活应对。 - 识别客户需求，研究问题，解决投诉，并提供有效方案。 - 在整个客户请求处理过程中保持电话跟进，包括与升级团队的后续沟通。 - 在需要时将复杂的客户问题或关键议题上报管理层，以优化工作流程或解决主要问题。岗位职责 - 牢记产品和服务的沟通脚本，并在通话过程中参考使用。 - 提供卓越的客户服务，建立积极的客户关系，确保所有问题、咨询和确认均得到妥善处理。 - 识别推动公司现有产品销售和收入增长的机会，并在适当时机进行追加销售。 - 完成个人及团队的日常定性和定量目标，确保服务、工作效率和质量达到标准。 - 记录日常问题及采取的补救措施，使用呼叫中心数据库进行管理。 - 利用呼叫中心收集的数据和洞察，提出改进建议并推动流程优化。 Telesales Representative Objectives of this role • Handle both inbound and outbound calls in a timely manner. • Introduce company’s financial products to customers from end- to-end until customers successfully open their accounts through company’s platform. • Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary. • Identify customer needs, research issues, resolve complaints, and provide solutions. • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. • Escalate difficult client or topics to Management when needed to improve working process or solve main issues. Responsibilities • Memorize scripts for products and services, and refer to them during calls. • Build positive relationships by going above and beyond with customer service, ensuring that all questions, enquiries, and confirmations are handled appropriately. • Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate. • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality. • Create and maintain record of daily problems and remedial actions taken, using call-center database. • Leverage data and insights gathered by the call center to recommend and influence process improvements.

Qualifications

大学或同等学历。(College or University degree or equivalent)
仅限普通话-英语流利者，懂马来语者优先。(Mandarin- English speaking only with Bahasa Malay is a big plus)
具备优秀的主动倾听能力和口头沟通技巧。(Strong active-listening and verbal-communication skills)
具有金融产品销售或呼叫中心相关经验。(Experience working in a financial product for sales, call center role)
销售导向，具备优秀的问题解决能力。(Sales driven, Proficiency in problem-solving)
年轻、有活力，并对金融产品充满热情。(Young, energetic, and keen about financial products)

How to apply

สมัครผ่าน Jobthai สมัครผ่าน Email

Contacts

Khun Nachanok Jarumaneemahawong

ATA Services Plus

3656/50 อาคารกรีนทาวเวอร์ ชั้นที่ 16 ถนนพระราม 4

Khlong Tan Khlong Toei Bangkok 10110

Tel. : 062-314-0101, 02-168-4910 Ext.172

Email : ata-servicesplus_78@trustmail.jobthai.com (Email for job application & inquiry)

Location

绿塔大楼，RAMA IV 路(Green Tower Building RAMA IV Road.)

Khlong Tan Khlong Toei Bangkok

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ATA Services Plus

电话销售代表 (Telesales Representative)

Khlong Toei, Bangkok

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Khlong Toei

Bangkok

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