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บริษัท มัลตี้ บิวตี้ จำกัด

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Feb 20, 2025

Customer Service & After sale Officer

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bts iconBTS Phaya Thai, Ratchathewi, Victory Monument
arl iconARL Phaya Thai, Ratchaprarop
salary iconเงินเดือน
salary icon18,000 - 22,000 THB
number of positions iconอัตรา
number of positions icon1
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Job Descriptions
1. Understand Customer Services process and take action support • Handle all incoming online channels e.g. Marketplace, E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly with professional manner. • Serve customers by providing product and service information on Live Chat • Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved. 2. Understand After Sale services process and take action support • Coordinate with various functions e.g. Registration, Collections, Sales etc. to follow up customer case and response to customer promptly. • Coach and supervise team, investigate and solve all of after sale issues to better handling day-to-day difficult case as well as verify non-voice channels month end report. • End-to-End After Sale Services : e.g. Return, Refund, Dispute cases
Qualifications
  1. Bachelor’s degree in Business Administration, Marketing or related fields
  2. Minimum 1 year in Customer Services / After Sale fields
  3. Excellent in communication skills, English and MS office
  4. Good interpersonal relations & analytical skills
  5. Working under pressure and understanding in client emotional
  6. Service-minded and teamwork
BenefitsSee all Benefits.
How to apply
- สมัครได้ด้วยตนเองหน้าสาขา - สมัครผ่าน jobthai
Contacts
HR multybeauty
บริษัท มัลตี้ บิวตี้ จำกัด
475 อาคารศิริภิญโญ ชั้น 10 ห้อง 1004 ถนนศรีอยุธยา
Thanon Phaya Thai Ratchathewi Bangkok 10400
Tel. : 093-836-6869
Email : multybeauty_14@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.multybeauty.com/
Location
Thanon Phaya Thai Ratchathewi Bangkok
Directions
BTS พญาไท
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งานอื่น ๆ ของบริษัทนี้
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