บริษัท โปรเฟสชันแนลวัน จำกัด

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Apr 3, 2025

Application Consult (Eng) เพลินจิต

Location

Pathum Wan, Bangkok

Salary

20,000 - 25,000 THB

Vacancies

Online Interview

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Job Descriptions

•Provide application and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts. •Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently. •Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info. •Maintain reasonable discipline and decorum in the Help Desk area. •Perform other functions or projects, which may be assigned by upper level.

Qualifications

Bachelor's degree in Computer Science, Computer Engineer, or Information Technology.
Experience between 1 - 2 years (New graduated is welcome).
Experience in IT Support, Call Center or other related fields.
Experience in telephone support of external customers in resolving the specific problems will be advantage.
Experience with Microsoft Operating Systems and IT Applications.
Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting)
Good understanding and appreciation of information technology
Network & INFRA (Server related etc.) knowledge will be the advantage.
Flexible to working hours (Can work during weekend / public holiday and rotation shifts) is a must.
Good command in English.
Good presentation skill.
Good communication and negotiation skill
Good service mind and good common sense.
Good logical thinking