Business Edge Personnel Services Recruitment Limited

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Urgently Required

Apr 24, 2025

Customer Support

Location

Sathon, Bangkok

Salary

25,000 - 35,000 THB

Vacancies

English applications only.

Hybrid Work

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Job Descriptions

- Provide assistance to ticket buyers by managing inquiries and resolving issues through various communication channels such as call centers, instant messaging, and email. - Support event organizers in utilizing the ticketing platform effectively to ensure successful event operations. - Respond promptly and professionally to inquiries and requests from event organizers regarding the ticketing system and related services. - Coordinate with third-party vendors to fulfill event-specific requirements as requested by event organizers. - Manage and execute all responsibilities related to the customer support function, ensuring high standards of service are maintained. - Supervise on-site staff to ensure smooth operation of the ticketing system during events. - Collaborate closely with internal departments such as sales, marketing, and product teams to ensure customer needs are addressed efficiently and accurately. - Uphold professional standards and etiquette in all interactions and adapt communication styles to suit different customers and stakeholders.

Qualifications

Bachelor’s degree or equivalent in management, communication, hospitality, or other related fields
At least 6 months of experience in customer support or related roles
Excellent in reading, writing, and speaking of Thai and English language
Excellent in real-time problem-solving/Service-minded
Able to work on weekends and holidays (you can take other days off to compensate)