JobThai
Apr 3, 2025

Application Support (MRT Silom/BTS Sala Deang)

pin locationLocation
pin location
bts iconBTS Sala Daeng
mrt iconMRT Sam Yan, Si Lom
salary iconSalary
salary iconBased on company’s structure
number of positions iconVacancies
number of positions icon8
hybrid work iconHybrid Work
online interview iconOnline Interview
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Job Descriptions
Tier 1 Support: - Act as the first point of contact for users reporting application issues. - Log and categorize incoming tickets via helpdesk systems - Provide basic troubleshooting, user guidance, and FAQs to resolve common issues. - Escalate unresolved issues to Tier 2 support with detailed documentation. Tier 2 Support: - Investigate, diagnose, and resolve moderately complex application issues. - Analyze logs, error messages, and system performance to identify root causes. - Collaborate with development and infrastructure teams for advanced troubleshooting. - Apply patches, updates, and configuration changes to resolve issues.
Qualifications
  1. Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
  2. 0 -3 years of experience in application support or IT helpdesk roles.
  3. Experience with troubleshooting application issues, databases (SQL), and basic scripting.
  4. Strong communication and problem-solving skills.
  5. Ability to work in a fast-paced environment and manage multiple tasks.
How to apply
- ส่งใบสมัครผ่าน Apply Now ของ JobThai - ส่งใบสมัครผ่าน Email
Contacts
Pongsatorn Thongpayoon
บริษัท ที.ซี.ซี.เทคโนโลยี จำกัด
ตึกสีลมเอจ (MRT สีลม / BTS ศาลาแดง
Email : tcctechnology_29@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 02-080-9888
Location
Suriyawong Bang Rak Bangkok
Directions
การเดินทางจากรถไฟฟ้าสถานีศาลาแดง : ทางออกรถไฟฟ้า BTS สถานีสีลม ศาลาแดง ออกทางออก 5
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