บริษัท ดับบลิวเอชเอ คอร์ปอเรชั่น จำกัด (มหาชน)

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Mar 12, 2025

Application Support (Customer Service)

สถานที่ปฏิบัติงาน

Bang Phli, Samut Prakan

เงินเดือน

Based on company’s structure

อัตรา

สมัครงาน

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Job Descriptions

Responsibilities Customer Support: Respond to customer inquiries via phone, email, or chat, ensuring timely and professional communication. Provide our application support to customers by troubleshooting issues related to WHA Digital’s Application platforms and other services. Guide customers on how to use the application platform effectively, helping with basic configuration, navigation, and troubleshooting. 2. Issue Resolution: Diagnose and resolve technical problems that customers encounter while using WHA Digital’s platforms. Escalate unresolved or complex issues to higher-level support teams when necessary. Ensure that all issues are tracked and documented accurately in the customer support system. 3. Monitoring & Reporting: Monitor open tickets to ensure timely follow-up and resolution. Report common customer issues and patterns to the Customer Service Team Lead and provide feedback on recurring problems. 4. Cross-Functional Collaboration: Collaborate with the Product Development, Platform Development, and Service Delivery teams to resolve complex technical issues.

Qualifications

Bachelor’s degree in computer science/ computer engineering/ information technology/ MIS or in a relevant field.
5-7 years’ experience in Application support or related fields.
Experience in digital technologies or Software Development Business will be an added advantage.
Strong analytical skills, experience solving practical issues and engaging teams of multiple process partners to consensus
Strong sense of ownership, problem-solving, and analytical skills.
Good communication skills, and able to work under tight deadlines.
Good proficiency in English required for communication and collaboration.